What’s an Accessible Hotel Room? Definition & How to Book

For travelers with disabilities, booking an accessible hotel room can be a challenge. According to MMGY Global’s Portrait of Travelers with Disabilities poll, 96% of people who needed an accessible room have encountered some issue with their accommodation. Despite international regulations mandating accessible accommodations, travelers with disabilities and their companions can find themselves with an unpleasant surprise or a room that doesn’t suit their needs upon arrival. 

Learning how to book an accessible hotel room, what to look for, and what your rights are is the first step to hassle-free travel. 

What Is an Accessible Hotel Room? 

Accessible hotel rooms take mobility concerns, visual, and audio limitations into account in their design. For example, door frames are wider to accommodate wheelchairs comfortably, and showers and toilets come with grab bars for easy access. Travelers may also find in-room telephones equipped with Braille and text telephone services (TTY), as well as televisions with automatic closed captioning. These rooms generally have very few, if any, floor-level barriers, allowing wheelchairs to roll directly into shower areas.

In the United States, the Americans with Disabilities Act (ADA) standards require hotels to offer accessible rooms. Several countries in the European Union have adopted similar laws, although these rules vary across the continent. Japan’s Barrier Free Act ensures that at least 1% of hotel rooms in any given accommodation are barrier-free (wheelchair accessible). If you’re traveling outside of your home country, it’s a good idea to check the regulations in advance.

Do All Hotels Have Accessible Rooms?

No, not all hotels have accessible rooms. Most modern hotels that fall under new regulations, especially in the United States, the European Union, and parts of Oceania, will offer more options for travelers with disabilities. However, there are several notable exceptions.

For example, in the United States, the Americans with Disabilities Act (ADA) mandates that newer buildings incorporate inclusive design. However, it does not enforce this requirement for historic buildings. According to the Code of Federal Regulations, hotels must renovate only to the maximum extent feasible, but can stop short of impacting the historical significance of the structure. As you can imagine, the interpretation of historical significance can be subjective and result in fewer inclusive elements to accommodate all guests. Similar challenges exist in Canada and the European Union.

Additionally, vacation rental sites like Airbnb don’t need to adhere to the same rules, as the arrangement is between a guest and a host, and federal or local accessibility rules don’t apply. On the bright side, it benefits hotels to provide inclusive rooms regardless of the laws. According to Wheelchair Travel, travelers with disabilities spend thousands on leisure travel, making them a desirable market that hotels will likely want to cater to.

Different Types of Accessible Hotel Rooms

Even if a hotel advertises itself as having accessible options, you still need to read the fine print. There are various types of accessible hotel rooms, so communicating directly with the hotel and requesting what you need specifically is always a smart move.

Wheelchair accessible

Wheelchair-accessible rooms typically feature extra-wide doors and minimal floor barriers, such as steps. Showers tend to be roll-in, and toilets have grab bars for added stability. Sinks, desks, and light switches will also be at wheelchair level.

Mobility accessible

Mobility-accessible rooms are sometimes confused with wheelchair-accessible ones, but there are some crucial differences. These rooms may not have extra-wide doors or roll-in showers, but they will typically feature amenities such as grab bars in the bath and toilet areas, a seating area in the shower, and lower beds.

Audio and visually accessible

Guests with visual or audio disabilities or challenges will find these rooms equipped with text telephone services (TTY), braille, and automatic closed captioning. Fire alarms will also emit visual cues, such as strobe lights, and alarm clocks may vibrate to accommodate those with auditory impairments.

Key Features to Look for in an Accessible Hotel Room

Since booking an accessible hotel room can be tricky, here are some key features to look out for. If you have any concerns or questions, or if anything is unclear during booking, just ask the hotel directly. 

Mobility features

Wheelchair-using travelers and those with mobility challenges will want to look for wide doorways, no floor barriers, and accessible light switches and sinks. Ask about roll-in showers, toilet and bath bars, and higher toilet seats for easy use. Some accessible rooms have non-slip flooring, especially in the bathroom. 

According to Wheelchair Travel, accessibility in the bathroom is exceptionally important for travelers with disabilities. 

Hearing features

Common accessibility features for individuals with hearing impairments include flashing fire alarms, text telephone services (TTY), closed captioning, and vibrating alarm clocks. Some hotels also offer sign language interpreters at their front desks for easy check-in.

Vision features

While many accessibility and inclusive design features focus on room layout rather than features for the visually impaired, some hotels include braille lettering on doors, telephones, light switches, and thermostats. 

How to Vet Hotels Before Booking an Accessible Room

Fortunately, there is a growing focus on and trend towards making tourism more accessible to everyone. This means that it’s getting easier to book an accessible room that suits your needs. Still, it’s essential to thoroughly vet hotels before booking to ensure that your stay is as stress-free as possible.

Compare hotels 

Comparing hotels helps you see everything that’s on offer and choose the right one based on your accessibility needs. While online travel agencies (OTAs), such as Booking.com and Expedia, are a convenient and speedy way to do this, they lack the personal touch you want when choosing the right room for yourself.

DirectBooker is developing tools to make this process easier and more transparent. Its technology will let travelers compare verified hotels, confirm accessibility details, and connect directly with the property, all without relying on third-party intermediaries. The goal is to bring this experience into conversational AI platforms like ChatGPT and Gemini, so travelers can ask about accessibility features and book directly in one trusted interaction.

Look out for red flags

The more specific the description, the better. Hotels that vaguely mention accessibility without detailing what that means might not have what you’re looking for. Outdated images are another red flag. Look for detailed pictures of bathroom facilities, doors, and the placement of light switches and sinks on the walls to get an idea of how seriously the hotel takes its commitment to inclusive space.

Book boutique hotels with caution

Boutique properties, especially those located in historic buildings, may not be held to the same standards as newer hotels. You may encounter unexpected stairs, outdated bathroom facilities, and smaller door frames that aren’t wheelchair accessible.

Tips for Booking the Right Accessible Room

These tips will help you book the right room and spot any potential problems before they become vacation-ruining events.

Ask specific questions

In some cases, you may find that hotels advertise “mobility-friendly” rooms that include grab bars and non-slip flooring, but these rooms may not accommodate wheelchairs. A room labeled “fully accessible” might not have closed captioning or a vibrating alarm clock. 

If you have specific needs, ask direct questions. Remember to consider accessible parking, elevator access, and door size when evaluating the hotel room. Some hotels will even offer virtual tours of the space.

Reserve in advance

Many countries have rules in place that mandate hotels provide accessible options for travelers, but these rooms can be limited. Booking ahead, especially during high season, can help you secure the right accommodation.

Book your hotel directly

Booking your hotel directly ensures that the space meets your needs in advance.  Booking directly with the hotel is the best way to confirm that your room truly meets your accessibility needs. 

DirectBooker is working to make this process even simpler by integrating verified hotel listings and direct booking links into conversational AI tools such as ChatGPT and Gemini. Travelers will soon be able to ask specific accessibility questions, verify room features, and connect directly with the property, all within one seamless conversation.

Hassle-Free Booking an Accessible Hotel Room

As accessible and inclusive spaces become standard at hotels worldwide, travelers have more options than ever to get what they need. Knowing common accessible amenities and understanding your rights will give you peace of mind when booking and a truly enjoyable stay once you arrive.  As new tools like DirectBooker continue to bridge verified hotel data with conversational AI, booking accessible accommodations will become faster, clearer, and more reliable for every traveler.

Sources

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“ADA Protections in the Sharing Economy: Ensuring Equal Access in Uber, Airbnb & More.” KNOW, 30 Apr. 2025, know-the-ada.com/ada-protections-in-the-sharing-economy-uber-airbnb-and-more/. 

“Article 9 – Accessibility Enable.” United Nations, United Nations, www.un.org/development/desa/disabilities/convention-on-the-rights-of-persons-with%20-disabilities/article-9-accessibility.html. 

Chidiac, Samir E. “‘Accessibility Barriers of Heritage Buildings.” MDPI, Multidisciplinary Digital Publishing Institute, 2 May 2025, www.mdpi.com/2075-5309/15/9/1528.

“Directive - 2019/882 - En - EUR-Lex.” EUR, https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32019L0882. 

“European Accessibility Act.” European Commission, commission.europa.eu/strategy-and-policy/policies/justice-and-fundamental-rights/disability/union-equality-strategy-rights-persons-disabilities-2021-2030/european-accessibility-act_en. 

Morris, John. “Lessons for Destinations and Travel Providers from the 2020 Accessible Travel Study.” Wheelchair Travel, Wheelchair Travel, 8 Feb. 2025, wheelchairtravel.org/accessible-travel-study-2020-lessons-for-destinations-travel-providers/. 

“PART 36—NONDISCRIMINATION ON THE BASIS OF DISABILITY BY PUBLIC ACCOMMODATIONS AND IN COMMERCIAL FACILITIES.” Federal Register , www.ecfr.gov/current/title-28/chapter-I/part-36#36.406. 

Peckitt, Michael Gillan, et al. “New Rules to Increase Barrier Free Lodging to Be Introduced.” Barrier Free Japan, 22 June 2018, barrierfreejapan.com/2018/06/22/new-rules-to-increase-barrier-free-lodging-to-be-introduced/. 

“Portrait of Travelers with Disabilities: Mobility & Accessibility.” MMGY Global, store.mmgyintel.com/products/portrait-of-travelers-with-disabilities-mobility-accessibility. 

Darcy, Simon. “Inherent Complexity: Disability, Accessible Tourism and Accommodation Information Preferences.” Tourism Management, 12 January 2010. www.researchgate.net/publication/223437348_Inherent_complexity_Disability_accessible_tourism_and_accommodation_information_preferences. 

Twardowski, Barbara and Jim. “How to Find the Best Hotels for Wheelchair Users.” AARP, AARP, 17 Nov. 2023, www.aarp.org/travel/travel-tips/lodging/findng-hotels-for-wheelchair-users/. 

Elizabeth Lavis

Elizabeth Lavis is a travel journalist and co-author of four Lonely Planet guidebooks, with bylines in HuffPost, Business Insider, American Way, and TripAdvisor. She writes about responsible travel, local culture, and off-the-beaten-path destinations around the world.

Our editorial process: DirectBooker curates insights from global hospitality experts and our network of industry insiders. Articles undergo rigorous fact-checking and quality review before publication, ensuring authentic, actionable advice for savvy travelers.